RETURN / SELLING POLICY
Our Return Policy
We accept returns on all unopened products** within 14 days of receiving your website orders . Return shipping costs are paid by buyer and a 5% restocking fee will be subtracted from the return to the original funding source
If the product is opened we can't offer a full refund, but we can offer a coupon code for 1/2 the msrp of the product)
All refunds will be processed back to your original funding source.
Mail all returns to:
The Rogue Traders Gaming (Returns)
136 north 9th Street
Lehighton, PA 18235
If you have any further questions about returns please email us at gamingstore@theroguetraders.com Please allow up to 24 hours for a response ( weekend exclusions, our Nurglings need to rest too)
** ( we do not accept returns on Paint Products)
**(Reward points earned from Returned or Cancelled orders will be subtracted from your rewards profile)
Our Selling Policies*
Items purchased in the same order as Pre-order Items will ship when the pre-order items arrive and will ship together.
*The Rogue Traders Gaming (noahs Ark Games Inc.) Is not responsible and will not replace items that are shipped to the wrong address do to a buyer entering the wrong shipping address into an order. Please double check your saved address's and update your address if you recently moved.
How Do I Cancel An Order?
If your order has not shipped yet, please contact us as soon as possible by sending an email to: gamingstore@theroguetraders.com , please include your order number, and we will do our best to cancel it before it ships. Please do not send a message to our social media accounts for cancellations, as those accounts are not monitored daily.
If we can cancel your order a full refund will be processed to your original funding source (please allow 3 business days for the payment to process)
If your order has already shipped, we will provide you with a returns address and a full refund will be processed within 3 working days of your order having been returned and received by us in a resalable condition.
Rewards points and Cancellations*
Rewards points (coupon codes generated from rewards that are re-deemable on orders) are non refundable
The rewards program is an automated system that runs in the back-ground of the website - it is a fully automated system that calculates rewards
If a coupon code is used on an order and you wish the order cancelled - the system will not refund your coupon code - that code is used up - so please be mindful when using your coupon codes.
When coupon codes are used on an order - the system does not award rewards points on those orders.
*Rewards points have no cash value - rewards points cannot be redeemed for cash, they can only be used to discount orders placed on www.theroguetraders.com